Last updated: 19 Dec 2025

Cancellations and Refunds

Please review how cancellations, reschedules, and payment issues are handled for City Fest bookings.

General policy

All pass sales are final once issued. Transfers or name changes are not guaranteed and may require organizer approval.
Bookings are tied to the guest details provided during checkout. Please review them carefully before paying.

If the event is cancelled

If City Fest is fully cancelled, we will notify you using your booking email/phone and share the refund process.
Refunds, if applicable, will be issued to the original payment method per gateway timelines after deducting unavoidable payment processing fees (if any).

If the event is rescheduled

Your pass remains valid for the rescheduled date. If you cannot attend, contact support@cityfest.in within 7 days of the announcement.
Eligibility for a refund in reschedule scenarios will be reviewed case by case and depends on venue and vendor constraints.

Payment issues

If your payment is debited but you did not receive confirmation, email festgoindia@gmail.com with the transaction reference and the phone/email used during booking.
Successful refunds will be initiated to the original payment method; credit timelines depend on your bank/payment provider.

Partial closure or on-ground changes

Operational changes (seating adjustments, zone re-mapping, artist changes) may occur for safety or regulatory reasons.
If a purchased section is unavailable, we will attempt an equivalent alternative. If that is not feasible, we will outline available refund or move options.

How to request help

Email support@cityfest.in with your order ID, payment reference, and registered contact details.
Include screenshots or bank references for faster resolution. Typical first response time is within one business day.