Last updated: 19 Dec 2025
Privacy Policy
This policy explains how City Fest handles personal information collected during ticketing and event operations.
Information we collect
- Contact details you provide during booking: name, phone number, and email address for each guest.
- Booking details: section selected, ticket type, quantity, and transaction references from the payment gateway.
- Support interactions: details you share when you contact us for help (e.g., screenshots or order references).
How we use information
- To process bookings, issue passes, and share confirmations or updates about the event.
- To verify identity at entry and support venue safety and compliance requirements.
- To assist you with payment issues, changes, or support requests you raise.
- To send essential service communications related to your booking (no unrelated marketing without consent).
Sharing and third parties
- Payment processors receive necessary transaction data to complete your purchase; we do not store full card details.
- Venue security and operations teams may receive guest lists for entry validation and safety planning.
- We do not sell personal data. Sharing is limited to service providers who support event delivery and must protect your data.
Data security and retention
- We apply reasonable technical and organizational safeguards to protect booking data.
- Records are retained only as long as needed for event operations, legal, accounting, or compliance requirements.
Your choices
- You can request access, correction, or deletion of your personal information subject to applicable law and operational needs.
- If you wish to withdraw from service communications related to an active booking, reach out so we can advise on options.
Contact
- Email support@cityfest.in with privacy questions or requests. Include the email/phone used during booking so we can locate your record.