Last updated: 19 Dec 2025
Contact City Fest
Reach us for booking help, payment questions, or event information. We recommend email so we can track your request and reply with the right details.
Email support
festgoindia@gmail.com
Best for booking issues, payment questions, and account updates.
Response hours
10:00 AM - 7:00 PM IST, Monday to Saturday
We aim to respond within one business day. Event-day queries are prioritized.
Event-day help desk
On-site assistance at the main entry
Show your booking confirmation email or SMS for faster support.
What to include in your message
- Your full name and the email/phone used during booking
- Section booked (Diamond, Gold, Silver, or General) and ticket type
- Order or payment reference if available
- A brief description of the issue so we can route it quickly
For urgent issues on event day (entry, QR/pass issues, seating), head to the on-site help desk at the main entry so we can resolve it immediately.
Data use
We use the details you share only to resolve your request and to keep you informed about your booking. For more on how we handle data, see our Privacy Policy.